Published: Thu, June 21, 2018
Culture&Arts | By Laurence Reese

Australian World Cup fans frustrated by unreliable streaming

Australian World Cup fans frustrated by unreliable streaming

Among the irate fans was former Socceroo Robbie Slater.

But he said the clock was ticking for the telco to fix the problems. Only solution is to give live rights back to SBS and have Optus as a catch-up service. Relinquishing them over network issues would be catastrophic for the telco.

"There's no doubt this has adversely affected the Optus brand. but we believe the brand is stronger than just one event over three days".

"That's really the nuclear option for them. They would be very reluctant to do that", he said.

Several commentators initially expressed scepticism over Optus' ability to deliver a reliable World Cup broadcast - something Stefanovic claims is now being proved correct.

SBS chief executive Michael Ebeid said on Monday the broadcaster had been unable to afford to secure the entire rights following budget cuts in recent years.

"At this stage, Optus is saying they've fixed the problem", Ebeid said.

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"We need to be very clear that we hold full accountability", Lew said.

And despite Mr Lew vowing the problem had his "personal attention", those tuning in to watch Sunday's match were enraged.

Ebeid went onto tell listeners the conversation may need to happen in the next 24 hours if Optus aren't confident they have fixed the issues.

"But the ongoing frustration among customers is doing potentially irrevocable harm to the telco's standing". Will this episode damage the Optus brand in Australia?

Mr Turnbull has reached out to Mr Lew regarding the network's streaming issues. "His trademark "telling off" for Optus today would be laughable if it wasn't for the millions of Australian football fans left crying over a mess he has created", she said. "I can't imagine anyone who hasn't been unsettled by this".

"They have had plenty of time since they were awarded the rights to get this right".

Many Aussie fans likely felt the same as Mesut Oezil of Germany during their defeat to Mexico this morning.

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This evening, both Optus and SBS have confirmed that, as an interim measure, Optus will share its broadcast rights with the national broadcaster (for at least the next 48 hours), allowing SBS to broadcast games while Optus addresses Optus Sport's streaming issues.

Optus has instead agreed to let SBS show the next six matches of the tournament on free-to-air TV, including four that were meant to be exclusively on Optus Sport.

"This has been an incredibly disappointing and frustrating experience for soccer fans who opted for the Optus service", a spokesperson told news.com.au.

"Consumers impacted by the streaming problems are advised to contact the service provider directly". Mr Lew was coy when asked about the prospect of refunds.

However, according to the Sydney Morning Herald, the company isn't ruling out giving all games to SBS if it can not fix the issue in a timely manner.

"This is useless ... can't even watch through your App".

In an extra kick in the guts for Optus, punters reported the SBS app was streaming the games without hiccup. Somehow. I didn't even think that was possible.

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