Published: Thu, June 21, 2018
Business | By Kate Woods

Another Mobile Outage Hits Australian Customers

Another Mobile Outage Hits Australian Customers

AUSTRALIAN mobile phone users connected to Telstra network faced another serious outage today after reports thousands of customers were unable to make phone calls or access the internet on their smartphones across Australia.

Telstra's website shows there are outages that have resulted in intermittent mobile service in Sydney, Melbourne, Brisbane, Adelaide and Hobart.

While Telstra's mobile services have been hit by a number of network issues recently, a spokesperson for the telco stressed that the latest disruptions were not caused by its own network, but rather due to a third party issue. "We apologise to these wholesale customers for any inconvenience", the spokesperson said.

More news: Poland 1 Senegal 2

The user-generated map of where Telstra users are experiencing issues.

Global technology vendor Ericsson has taken responsibility for an outage that struck Telstra's wholesale operations, affecting users of ALDI and Woolworths mobile services.

Millions of Australians were left without access to voice and internet services on their mobile phones during the outage.

More news: Ruben Loftus-Cheek watches England fans' reactions to Harry Kane goal

Telstra said the fault was confined only to smaller operators that wholesale from its network.

Telstra later said services "returned to normal levels" but admitted at the time they did not know the root cause of the problem.

MVNOs are telcos that use the Telstra network to sell phone plans on to customers.

More news: Dreamworld staff emails reveal rapids ride malfunctioned 15 years before tragedy

Like this: