Published: Mon, May 14, 2018
Sci-tech | By Brandy Patterson

MacBook Keyboard Not Working? Apple Sued as Users Face 'Defective' Laptops

MacBook Keyboard Not Working? Apple Sued as Users Face 'Defective' Laptops

TechCrunch reporters adding that more than 17,000 people have signed the petition Change.org with the requirement that Apple has withdrawn all MacBook keyboards, with the type "butterfly".

To be fair to Apple it does offer a one-year warranty on new laptops and so if your problems start within that time window you can get a keyboard swap for free in the space of a few days.

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"Consumers have reported that Apple's new keyboard has resulted in sticky and unresponsive keys, which interfere with a user's ability to type". Apple may have difficulty arguing that it was unaware of the issue until more recently, even if an instant solution was not made. If that fails to solve the problem of non-responsive keys or repeated keystrokes, the only remaining option is fix. "Every one of Apple's current-gen MacBook Pro models, 13" and 15", is sold with a keyboard that can become defective at any moment due to a design failure. Specifically, they want Apple to "return to Plaintiffs and Class members all costs attributable to remedying or eplacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops". Barbaro said he had first purchased a MacBook Pro from Apple's online store for $2,548 on November 20, 2016.

APPLE HAS BEEN WHALLOPED with a class-action lawsuit over the faulty Butterfly 2 mechanism in its latest MacBook keyboards. Apple quoted him a price of more than $700 to perform the fix because his device was out of warranty.

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But for some users, the keyboard isn't flawless. "The keyboard defect compromises the MacBook's core functionality", the lawsuit stated.

That petition - which cites among others the highly regarded writer and UI designer John Gruber, who has called the keyboard "one of the biggest design screwups in Apple history" - is gaining steam again today, presumably fueled by this new lawsuit.

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"Apple's butterfly keyboard and MacBook are produced and assembled in such a way that when minimal amounts of dust or debris accumulate under or around a key, keystrokes fail to register", the lawsuit states. It was brought by Girard Gibbs, a San Francisco-based law firm that has battled with Apple several times in the past, including filing a class-action suit centered on the iPod's "diminishing battery capacity". Out of warranty, it costs about $700 to replace this part on a MacBook Pro.

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