Published: Fri, May 11, 2018
Sci-tech | By Brandy Patterson

Google Explicate Its Stand On AI Voice Calling System

Google Explicate Its Stand On AI Voice Calling System

After critics labeled Google's nearly human-sounding voice AI Duplex as "horrifying", the search giant has announced that the software will identify itself to humans before a conversation begins. It speaks with the cadence of a natural human voice, pausing before responding and elongating certain words as though it's buying time to think. Now, following the outcry, Google has chose to add a built-in disclosure to the system with some sort of a verbal announcement to the human on the other end that they are in fact talking to an AI. Zeynep Tufekci, a writer and faculty associate at the Berkman Center for Internet and Society at Harvard University, was appalled, tweeting that it showed "Silicon Valley is ethically lost, rudderless and has not learned a thing". We want to be clear about the intent of the call so businesses understand the context.

All through, the voice assistant not only appears to be giving out appropriate responses and deals with complex situation, there is no way the person at the other end is going to realize that the voice at the other end making the reservation or seeking an appointment is not that of a human. And should the people answering at the other end be told that they are talking to a robot?

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The Google Assistant makes all types of human gestures like hmm, uh, um, etc., which makes him sound like a real human.

In a statement, a Google spokesperson said "transparency" is a key part of the technology and: "We are designing this feature with disclosure built-in, and we'll make sure the system is appropriately identified". Google has now addressed it saying the Duplex AI will introduce itself before the conversation.

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Artificial Intelligence has various definitions, but in general it means a program that uses data to build a model of some aspect of the world.

Google has said it wants to integrate the technology into as many of its products as possible so users can communicate with the products using voice commands and natural speech. In the future, it could deliver driverless cars, smart personal assistants, and intelligent energy grids. But, ever since the announcement, Duplex has created a stir in the tech industry around ethics and disclosures.

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