Published: Fri, December 29, 2017
Technology | By Christopher Mann

After iPhone slow-downs, Apple offers battery replacements - but it'll cost you

After iPhone slow-downs, Apple offers battery replacements - but it'll cost you

The company said it would reduce the out-of-warranty cost of battery replacement to $29 from $79 for customers with an iPhone 6 or later model. At this point, we haven't seen evidence suggesting that any of them do and it could turn out that this is just an Apple thing.

The past few weeks have been tumultuous for Apple ever since the company confirmed it slows down iPhones as their batteries age.

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Device use also affects the performance of a battery over its lifespan.

The problem now seen is that users over the a year ago could have blamed an ageing computer processor for app crashes and sluggish performance - and chose to buy a new phone - when the true cause may have been a weak battery that could have been replaced for a fraction of the cost, some of the lawsuits state. However, when the phone is priced at 1,200 euros ($1,434.00), which is more than the SMIC (the minimum monthly wage in France), these practices are unacceptable and must be punished. We don't want any of our users to lose a call, miss taking a picture or have any other part of their iPhone experience interrupted if we can avoid it.

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Apple said it introduced this behavior a year ago, for the iPhone 6, 6S, and SE, as a way to prevent random shutdowns of aging phones. While these changes may go unnoticed, in some cases users may experience longer launch times for apps and other reductions in performance. A patch was delivered in iOS 10.2.1 that fixed this issue, but customers were left with slower performance than what was available with iOS 10.2.

Apple initially believed that slower performance was due to minor bugs and typical lags that come from upgrades, as some users had reported. It was discovered devices with their original batteries were much slower than ones that had their cells swapped out for new ones. Apple says the slowdown was necessary to stop unexpected shutdowns related to battery fatigue. Details will be provided soon on In the letter, Apple acknowledges that customers might feel that Apple let them down. If the battery can't power the phone, the latter will shutdown. We are able to do the work we love only because of your faith and support - and we will never forget that or take it for granted.

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